"Serene Life" and "Serena Powers" will totally respect your privacy. We will not divulge any information from or about customers to a third party. We do not hold any information about customers on the internet. We only collect information necessary to fulfil orders and this is held offline.

"Serene Life" and "Serena Powers" respect your privacy. We use any information that we collect about you to process your orders. Details of credit card numbers are passed directly onto the bank and are never stored online by "Serene Life" or "Serena Powers". Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Your information is never shared, sold or otherwise passed on to a third party.

When you place an order we need to know your name, email address, delivery address, credit card details. This gives us all of the information that we require in order to get your order to you. "Serene Life" and "Serena Powers" will not collect any personal information about individuals except when provided by such individuals.

If an item is damaged or faulty, it may be exchanged. Please note it is the responsibility of the customer to pay for return shipping. We reserve the right to replace damaged parts and not the entire product. Please contact us immediately if you need to return an item.

Shipping and handling is included in the price.

All items are shipped by Australia Post within Australia. Items sent overseas are shipped via airmail.
Any orders placed on a weekend may not be processed until the next working day.

The product prices do not include import charges and taxes. All import charges and taxes are the responsibility of the client, and the client is required to pay them.

Please note that for all international orders (orders delivered outside Australia) you may be subject to import duties and taxes, which are levied by the recipient country's government once the product reaches your country.

For all international orders, all additional charges for customs clearance, import duties and taxes are payable by you. Such charges are not included in the delivery fee or purchase price of products. We have no control over those charges and cannot determine what they may be.

Customs policies vary widely between countries. You should contact your local customs office for further information. When ordering from us you are also considered the importer of the ordered product and you must comply with all laws and regulations of the country in which you are receiving the goods.

"Serene Life" and "Serena Powers" are committed to standards of privacy which are consistent with our dedication to customer satisfaction. If at any stage you consider that we are not acting consistently with these principles, please contact us.

PayPal accepts Visa, Mastercard, Discover and American Express.

Yes, you can. Please make the cheque out to "Serena Powers". Orders will be processed a soon as payment via bank cheque is received however a personal cheque must be cleared before any order is processed. Please send any payment by cheque or money order to: